1.0 | Introduction

Welcome to The Brand Audit. By engaging in our services, including but not limited to social media consulting, marketing consulting, educational masterclasses, ghostwriting, paid media campaign management and social media strategy, you agree to comply with the following Terms and Conditions. Please read them carefully before proceeding as they outline your legal obligations and our mutual rights.

2.0 | Confidentiality & Non-Disclosure

• Both parties agree to treat any information disclosed during the course of the project as confidential and not to disclose it to any third party without written consent, unless required by law.
• This includes any proprietary information, data related to marketing campaigns, access credentials, and any business-sensitive materials provided by the client or The Brand Audit.

3.0 | Services

The Brand Audit offers a variety of services related to social media strategy, ghostwriting, content creation, and education through masterclasses. Specific services provided to each client will be outlined in a separate agreement or proposal.

4.0 | Payment Terms

• Payment terms for consulting services will be outlined in your individual contract.
• Full payment is required for all Masterclasses and packages upfront.
• Invoicing for Hourly Consulting or Hourly Ghostwriting is done on a monthly basis with payment terms within 14 days of invoice receipt.
• A late fee of 5% of the outstanding balance may be applied for payments not received within 14 days, and The Brand Audit reserves the right to pause or terminate services until full payment is made.

5.0 | Booking & Rescheduling Meetings

• Meetings are booked in advance through Calendly and up to client to reschedule.
• Rescheduled meetings less than 24 Hours notice are charged at their full 100% rate and cannot be rescheduled without incurring an additional charge.
• No shows by a client are charged at their full 100% rate. The Brand Audit reserves the right to cancel or renegotiate terms if repeated cancellations or no-shows significantly disrupt project timelines.

6.0 | Cancellations & Refunds

• No cancellations or refunds are accepted unless written permission from The Brand Audit. Any refunds, if granted, will be subject to The Brand Audit’s discretion based on the work completed and expenses incurred. Refunds will not be provided for completed services, including ghostwriting, paid media management, and consulting packages, and certain deposits are non-refundable unless otherwise agreed.

7.0 | Revisions

• For ghostwriting services, rounds of revisions are stipulated in our packages. Any revisions outside the scope of what is outlined in the executive ghostwriting package will be billed atThe Brand Audit's standard hourly consulting rate. This will be agreed upon with the client before additional work begins.

8.0 | Out of Scope Work

• Any requests for work outside the initially agreed-upon scope will be subject to additional fees, which will be discussed and agreed upon in writing before work begins.

9.0 | LinkedIn Advertising

• Client is required to purchase stock media or design / send assets under direction of The Brand Audit for all ad campaigns unless specified otherwise.
• Client to be assigned as Billing admin and input Credit Card details directly to ad account privately. 
• Account Manager access to ad account + LinkedIn Super Admin access to client Company page is required for audit, strategy and implementation of strategy.
• Access to Google Tag Manager or Website Team is required for implementation of LinkedIn Insight tag. 
• Package not cover cost of paid media. Minimum paid media investment recommended is $1000/month.
• All ads run in a digital auction environment so results are variable based on a number of advertisers in auction and competitiveness of the audience targeting - no performance guarantees can be made under Media laws. Any marketing agency that is promising guaranteed LinkedIn results is in violation of these laws. 

10.0 | Client Responsibilities

To ensure the successful completion of services, the client agrees to:

• Provide timely feedback and communication throughout the project.
• Supply any required materials (e.g., brand assets, access to social media accounts) as needed for The Brand Audit to perform services.
• Adhere to scheduled timelines and deadlines. If the client fails to provide necessary feedback or materials within the agreed timeframe, The Brand Audit reserves the right to extend the project timeline or charge additional fees for the delay.

11.0 | Copyright Notice

• All content given to clients is © 2024 The Brand Audit, all rights reserved. This includes but is not limited to video recordings, written content, slides, masterclasses and supplemental materials. These are protected by copyright law globally.
• Unauthorized reproduction, distribution, modification or transmission of any content from The Brand Audit in any form by any means electronic or mechanical including photocopying, recording or by any information storage and retrieval system is strictly prohibited without the prior written permission from The Brand Audit.
• The content provided by The Brand Audit is for personal, education and non-commercial use. You may not use any part of the content without getting a licence from The Brand Audit.

12.0 | Trademarks and Intellectual Property

• All Trademarks, Service Marks and Trade Names are the Property of their respective owners.
• For ghostwriting content creation: Upon full payment, The Brand Audit transfers ownership of the ghostwriting content to the client. However, The Brand Audit retains ownership of any drafts, templates, or proprietary strategies used during the process.
• For permissions or inquires for quotes please contact Christina Minshull, CEO and Founder of The Brand Audit: thebrandaudit@gmail.com.

13.0 | Limitation of Liability

• The Brand Auditwill not be liable for any indirect, incidental, or consequential damages that result from the use of, or the inability to use, our services. In no event shall our total liability exceed the amount paid by the client for the service in question.

14.0 | Data Protection & Privacy

• The Brand Audit will take reasonable measures to protect any personal or business data provided by the client, but cannot be held liable for unauthorized access or breaches beyond our control.

15.0 | Indemnification

• The client agrees to indemnify and hold harmless The Brand Audit from any claims, damages, or legal disputes arising from the use of the services or content provided, including but not limited to intellectual property infringement, unauthorized use of third-party materials, or issues arising from third-party platforms or tools (e.g., LinkedIn, Google Analytics, etc.).

16.0 | Dispute Resolution

• Any disputes arising under or in connection with these Terms and Conditions shall first be resolved through good-faith negotiation between both parties. If a resolution cannot be reached, disputes shall be submitted to binding arbitration in Ontario, Canada, before a mutually agreed-upon arbitrator. If the parties cannot agree on an arbitrator, one shall be appointed in accordance with the arbitration rules in force in Ontario, Canada. This will be completed before resorting to court proceedings.

17.0 | Termination

• Either party may terminate contracts providing 14 days' written notice. In the event of termination, the client agrees to pay for any services rendered up to the date of termination. Any non-refundable deposits remain forfeited.
• The Brand Audit may also terminate the agreement immediately in the event of non-payment or breach of terms by the client.

18.0 | Force Majeure

• The Brand Audit shall not be liable for any failure or delay in performing its obligations under these Terms and Conditions if such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to acts of God, war, government restrictions, strikes, internet failures, technological breakdowns, third-party platform outages (e.g., social media platforms), or other unforeseen events.

19.0 | Governing Law

• These Terms and Conditions shall be governed by and construed in accordance with the laws of Ontario, Canada. Any disputes arising under or in connection with these terms shall be resolved in the courts of Ontario, Canada.